BLACKBOARD CRASHES OR GOES OFFLINE???? (it happens....)
you should bookmark this page so that you can get to it even when Blackboard isn't working

What to do if Blackboard goes offline or stops working or responding properly:
- for example, if you can't even get it to let you login - or if the login page won't come up at all...

1. First: check the LPC Online Learning Webpage for announcements and status reports:
   (check to see if this problem has already been reported and whether or not it's being worked on)
   Announcements (if there are any) should be posted at the top of the page
   .
2. If the online Learning page does not have an announcement posted that deals with your latest issue or problem with Blackboard, then call and leave a phone message at 925.424.1142 (LPC Instructional Technology Student Support)
    
3. If you only get a recording at the above phone number, then leave a complete voice message
    and then also send an e-mail to LPCdistEd@laspositascollege.edu
    
4. Make sure that you give the computer techs all of the crucial info
   • your phone number and e-mail so that they can get back to you
   • exactly what happened when Blackboard stopped working or responding and what you were doing when it happened (what other programs you had open, what you clicked on, what you typed, etc.)
   • what messages you got (error messages from your web browser, etc.)

-->> Please be aware that the LPC Computer Techs are not paid to sit by the computer 24hrsx7day.  The basic rule of thumb is that the computer techs are working the same hours that the LPC Computer Center is open (click to view the hours).  In general, they are not open late at night, during holidays, Saturday afternoons or Sundays or during breaks between semesters or any other time that the campus is closed.  Therefore, if you have a problem with Blackboard at midnight, it is most likely that the computer techs will not know of the problem until the campus reopens in the morning (if it's a regular school day).  For another example, if you have a problem with Blackboard at 4am on a Saturday, the computer techs will not know of the problem until 8am on Monday morning (assuming that that Monday is not a holiday).  Your instructor does not have any way to get in touch with the computer techs beyond the same phone numbers and email addresses posted here.

-->> What's the moral of the story?  Always leave yourself *plenty* of time to get your exams done - always take your exams at least a week ahead of the timeout deadline.  Deadlines will not be extended if Blackboard goes offline the night before a timeout deadline - you should have finished the exam days before that.  Exam Timeout Deadline Policies
.