This course provides students with
the knowledge to become industry certified as a PC technician. This course
actually meets the specifications for two different industry certification
programs. It prepares the student for the PC Pro certification and the A+
TestOut’s PC Pro certification is a new certification which measures not just what you know,
but what you can do. The TestOut PC Pro Certification measures your
ability to install, manage, repair, and troubleshoot PC hardware and Windows
operating system software.
PC objectives are listed in Appendix
B: PC Pro Objectives.
CompTIA’s A+ certification is an entry-level certification that verifies the student
has the knowledge equivalent to that of an entry-level IT professional with
about 12 months of hands-on experience. The A+ certification has been updated
for 2012. To obtain the A+ certification, students must pass two exams:
- A+ Exam 220-801 covers PC hardware and
networking. The following knowledge domains are addressed:
- PC hardware
- Operational procedures
- A+ Exam 220-802 covers operating
systems, security, and troubleshooting. The following knowledge domains
- Operating systems
- Mobile devices
By the time students have completed this course, they should
be able to do the following:
Set up a new computer
Identify system requirements when
purchasing a new computer
Understand the technology and
specifications used to describe computer components, and make informed choices
about which device characteristics are required for the situation.
Install or upgrade the operating
Manage external devices.
Troubleshoot common computer problems
that can be resolved without replacing internal components.
Connect to a small home network.
Before taking this course,
students should have a basic understanding of computers, including the
- Turning on a computer and using a
mouse and keyboard.
- Using basic productivity software
including word processing applications.
- Saving files created by common
Browsing the Internet and using an
1.1.1 PC Pro and A+ Certification 9:03
About 10 minutes
The Total Time for each
section is calculated by adding the approximate time for each section which is
calculated using the following elements:
Approximate time to read the text
lesson (the length of each text lesson is taken into consideration)
Simulations (5 minutes is assigned per
simulation. This is the amount of time it would take for a knowledgeable
student to complete the lab activity. Plan that the new students will take much
longer than this depending upon their knowledge level and computer experience.)
Questions (1 minute per question)
This section introduces the
student to the TestOut simulator, which is used in most of the lab exercises
throughout the course. Students will become familiar with the:
- Selected Component Details
- Processes to complete labs.
- Elements of the Score Report.
Students will learn how to:
- Read simulated component documentation
and view components to make appropriate choices to meet the scenario.
- Add simulated computer components to
- Change views and zoom in on objects on
- Attach simulated cables.
- Use the simulation interface to
identify where simulated cables connect to the computer.
- Use the simulated Windows desktop to
complete software configuration tasks.
1.2.1 Using the Simulator 21:57
1.2.3 Working with Internal Components 20:55
- Explore the Lab Interface
- Connect Internal Components
About 55 minutes
In this section students will
learn the basics of operating systems. An operating system is a set of programs
that acts as an interface between the applications that are running on a
computer and the computer’s hardware. Concepts covered in this section include:
- Actions performed by operating systems
- Operating system attributes:
- Parts of an operating system:
- Types of Windows operating systems
discussed in this course:
- Windows XP (Home and Professional)
- Windows Vista (Home Premium,
Business, and Ultimate)
- Windows 7 (Home Premium,
Professional, and Ultimate)
- Components of the Windows interface:
- Start Menu
- Notification Area
- Windows Explorer
- Control Panel
- User Account Control (UAC)
Students will learn how to:
- Customize the Windows Taskbar.
- Add and remove gadgets in Windows 7.
A+ 220-802 Exam Objectives:
- 1.1 Compare and contrast the features
and requirements of various Microsoft Operating Systems.
- Windows XP Home, Windows XP
Professional, Windows XP Media Center, Windows
XP 64-bit Professional
- Windows Vista Home Basic, Windows
Vista Home Premium, Windows Vista Business,
Windows Vista Ultimate, Windows Vista Enterprise
- Windows 7 Starter, Windows 7 Home
Premium, Windows 7 Professional, Windows 7
Ultimate, Windows 7 Enterprise
- 32-bit vs. 64-bit
- Aero, gadgets, user account control,
bit-locker, shadow copy, system restore,
ready boost, sidebar, compatibility mode, XP mode, easy transfer,
tools, defender, Windows firewall, security center, event viewer, file
and paths, category view vs. classic view
- Upgrade paths – differences between
in place upgrades, compatibility tools, Windows
upgrade OS advisor
Lecture Focus Questions:
- What are the functions of the kernel?
- What is the difference between a GUI
and a CLI?
- How are Windows Explorer and Computer
- What type of information is shown on
- Which Windows interface components
would you use to switch from one running program to another?
- Which Windows versions include the
Sidebar, Aero, and UAC?
- How does an index improve searching on
1.4.1 Operating Systems 10:28
1.4.3 Using the Windows
Number of Exam Questions
About 45 minutes