Section 13.1: Motherboard, RAM, and CPU Troubleshooting  

Ttroubleshooting the motherboard, RAM and CPU. Details include:

 

·         Symptoms of a failed or failing CPU

·         Symptoms that a computer needs additional memory:

o   High hard disk usage

o   Not enough memory errors

·         Categories of memory problems

·         Identifying the memory problems for the following problems:

o   The PC boot fails and sounds a beep code

o   The PC boots, but the display remains blank

o   The PC boots, but the memory count is incorrect

o   Error messages:

§  Memory mismatch error

§  Memory parity interrupt at x

§  Memory address error at x

§  Memory failure at x, read y, expecting z

§  Memory verify error at x

o   Software-generated memory problems

o   Intermittent problems

·         Critical times when memory problems manifest themselves

 

Students will learn how to:

Lecture Focus Questions:

Video/Demo                                                                   Time

video13.1.1 Common Motherboard, RAM and CPU Issues         22:16

video13.1.4 Processor Troubleshooting                                         10:13

video13.1.8 Memory Troubleshooting                                               9:29

demo13.1.9 Testing Memory                                                              9:03

Total                                                                                       51:01

Lab/Activity

Number of Exam Questions

17 questions

Total Time

About 105 minutes

Section 13.2: Storage Troubleshooting  

·         Resources an expert troubleshooter uses:

o   System docs

o   Knowledge bases

o   Service manuals

o   User forums

·         Resolutions of hard disk issues :

o   Slow performance

o   Failure to boot (OS not found)

o   Drive not recognized by the BIOS

o   Drive noise

 

Students will learn how to:

Lecture Focus Questions:

Video/Demo                                                Time

video13.2.1 Common Storage Issues                      20:08

Lab/Activity

Number of Exam Questions

21 questions

Total Time

About 55 minutes

Section 13.3: Video Troubleshooting  

This section discusses troubleshooting the following common video problems.

 

·         System does not boot

·         Colors not correct/Colors are not smooth

·         Blurry images, strange color tints

·         Image missing, doesn’t fill the screen, skewed, or cut off

·         Program or system lockup, system crashes, slow video performance

·         Screen flickers or appears wavy, user reports headaches

·         Scrambled or distorted images, blank screen, high-pitched tone

·         Image does not display on a second monitor

·         Slow performance when drawing screens

·         Video files or DVD video does not play, audio plays but no video

 

Students will learn how to:


Lecture Focus Questions:

Video/Demo                                                          Time

video13.3.1 Common Video and Display Issues 1                        14:58

video13.3.2 Common Video and Display Issues 2                        11:03

video13.3.3 Video Troubleshooting                                      15:19

 Total                                                                           41:20

Number of Exam Questions

10 questions

Total Time

About 55 minutes

Section 13.4: Network Troubleshooting  

This section discusses troubleshooting network problems.

 

·         Steps to identify the scope of the network problem

o   Verify the network adapter

o   Verify physical connectivity

o   Verify the IP configuration

o   Verify network connectivity

·         Troubleshooting network communications

o   Physical issues

o   Interference

o   IP configuration

o   Communication issues

o   Network issues

o   Resource access issues

 

Students will learn how to:

Lecture Focus Questions:

 

Video/Demo                                                                   Time

video13.4.1 Common Wired and Wireless Network Issues         20:52

video13.4.2 Network Troubleshooting 1                                             4:34

video13.4.3 Network Troubleshooting 2                                          17:02

13.4.4 Troubleshooting Network Connectivity 1                   19:50

13.4.6 Troubleshooting Network Connectivity 2                   12:20

 Total                                                                                       74:38                         

Lab/Activity

Number of Exam Questions

21 questions

Total Time

About 115 minutes

Section 13.5: Operating System Troubleshooting  

This section discusses troubleshooting operating system problems.

 

·         Guidelines for troubleshooting common application issues:

o   Shortcut malfunction

o   Installation issues

o   Windows compatibility

o   Permissions

o   Error reporting

o   Service fails to start

·         When troubleshooting the boot process be aware of the general stages of the startup process:

o   POST (power on/self-test)

o   Boot loader

o   Operating system startup

o   Logon and user configuration

·         Boot process for:

o   Windows NT/2000/SP/2003

o   Windows Vista/2008/7

·         Additional details about the stages of the startup process:

o   The steps of the POST (power on/self-test)

o   The boot loader process

o   The operating system startup process

o   Logon and user configuration

 

Students will learn how to:

Lecture Focus Questions:

Video/Demo                                                                   Time

video13.5.1 Common Operating System Issues 1                         17:03

video13.5.2 Common Operating System Issues 2                         14:33

13.5.3 Troubleshooting Applications                                      25:05

video13.5.5 Windows Boot Process                                                 13:32

13.5.7 Modifying the Boot Order                                                8:46

 Total                                                                                       78:59

Lab/Activity

Number of Exam Questions

16 questions

Total Time

About 115 minutes

Section 13.6: Windows Recovery  

This section discusses system recovery procedures.

 

·         Methods to try before using recovery tools:

o   Removing problematic hardware or software

o   Updating drivers, applications, and operating system files

o   Booting using the Last Known Good boot option (if the problem is keeping you from logging on)

o   Booting into Safe Mode to disable devices or roll back drivers

·         Recovery tools to resolve problems:

o   System Restore (restore point)

o   Repair Installation Startup Repair

o   Recovery Console (Repair command prompt)

o   Emergency Repair Disk (ERD), Automated System Recovery (ASR), Complete PC Restore

o   Recovery disc/partition

o   Parallel installation

·         Methods to recover lost data files:

o   Previous Versions

o   Restore from backup

 

Students will learn how to:

Lecture Focus Questions:

Video/Demo                                                          Time

video13.6.1 System Recovery                                               13:53

13.6.2 Using Windows Recovery Options                 17:42

13.6.3 Using Restore Tools                                          20:08

 Total                                                                           51:43

Number of Exam Questions

5 questions

Total Time

About 60 minutes

Section 13.7: System Errors  

This section discusses troubleshooting system errors. Details include:

 

·         Causes of errors, lockup and system crashes:

o   Software bugs (errors in an application, the operating system, or driver code)

o   Corrupt or missing operating system files

o   Incorrect, corrupt, or incompatible device drivers

o   Overheated hardware

o   Failing hardware (memory, hard disk, or other component)

·         Suggestions for basic troubleshooting:

o   Identify the conditions when the error occurs

o   Write down any error messages, and check Event Viewer for recent events

o   Start with recently installed or updated hardware or software

o   Update operating system files, applications, and device drivers that might be the cause

o   Do an inspection of your hardware

o   Run utilities to diagnose hardware components

·         Common problems and causes

·         Startup modes:

o   Repair Your Computer

o   Safe Mode

o   Safe Mode with Networking

o   Safe Mode with Command Prompt

o   Enable Boot Logging

o   Enable VGA Mode

o   Last Known Good Configuration

o   Disable automatic restart on system failure

o   Disable Driver Signature Enforcement

·         Recommendations to troubleshoot startup errors

·         Common startup errors:

o   System does not power on

o   System power on but no display

o   Corrupt MBR or partition table

o   Corrupt boot sector

o   Inaccessible boot disk

o   Missing or corrupt file

o   Corrupt system hive

o   Bluescreen or system hang after Windows splash screen shows

o   Service fails to start

o   Corrupt or missing DLL or system file

o   Device fails to start

o   Error code 4

 

Students will learn how to:

Lecture Focus Questions:

Video/Demo                                                          Time

video13.7.1 Troubleshooting Lockups                                 16:08

video13.7.3 Boot Options                                                           1:52

13.7.4 Using Advanced Boot Options                                    14:55

video13.7.6 Startup Errors                                                      20:18

 Total                                                                           53:13

Lab/Activity

Number of Exam Questions

21 questions

Total Time

About 105 minutes

Section 13.8: Security Troubleshooting  

This section discusses the basics of troubleshooting workstation security issues. Details include:

 

·         Preventative measures:

o   Implement malware prevention.

o   Implement browser security.

o   Enable automatic updates for workstation operating systems.

o   Stay current by subscribing to security alerts offered by most security software vendors.

o   Educate users about current security threats and how to respond to them.

·         Security threats:

o   Hijacked email

o   Redirection to rogue web sites

o   Pharming

o   Rogue anti-virus

o   Cookies

·         Symptoms of malware

·         Best practices to remove malware

 

Students will learn how to:

Lecture Focus Questions:

Video/Demo                                                          Time

video13.8.1 Common Security Issues                                 15:36

Number of Exam Questions

5 questions

Total Time

About 25 minutes

Section 13.9: Notebook Troubleshooting  

In this section students will learn about troubleshooting notebook components. Details include:

 

·         Troubleshooting guidelines for components of laptop computers:

o   Power

o   Video

o   Notebook components

§  Keyboard

§  Mouse

§  Digitizer

§  Antennae

§  Switch to turn on and off the wireless network card

o   Considerations when maintaining portable devices

 

Students will learn how to:

Lecture Focus Questions:

Video/Demo                                                          Time

video13.9.1 Common Notebook Issues                               17:45

video13.9.2 Troubleshooting Power                                        8:12

video13.9.3 Troubleshooting Video                                      12:10

video13.9.4 Troubleshooting Components                         10:32

Total                                                                           48:39

Number of Exam Questions

17 questions

Total Time

About 70 minutes

Section 13.10: Printer Troubleshooting  

This section examines techniques for troubleshooting printers. Details include:

 

·         Troubleshooting techniques

·         Driver issues

·         Considerations when the printout quality is poor

·         Laser printers

 

Students will learn how to:

 

Lecture Focus Questions:

Video/Demo                                                          Time

video13.10.1 Common Printing Issues                                21:08

video13.10.2 Printer Troubleshooting                                     4:01

13.10.3 Troubleshooting Printing                                22:04

 Total                                                                           47.13

Number of Exam Questions

18 questions

Total Time

About 70 minutes

Section 13.11: Device Troubleshooting  

This section discusses troubleshooting device problems. Details include:

 

·         Proper installation procedures

·         Elements to check when the device is not working properly

·         Strategies for consider when installing a new device leads to system instability

 

Students will learn how to:

Lecture Focus Questions:

Video/Demo                                                          Time

video13.11.1 Device Troubleshooting                                     2:52

13.11.2 Troubleshooting Devices                               13:45

13.11.6 Performing a Firmware Update                     10:21

 Total                                                                           26.58

Lab/Activity

Number of Exam Questions

8 questions

Total Time

About 40 minutes